So uh yeah... tonight and extra special customer learned just WHY they don't generally let me talk to customers after 8 pm....
This guy came in and did his thug gangster crap to Felicia and I looked up and saw his face and figured he was messing with her and she and I were getting along today so I really thought, "He better not be messing with her..." I went up there and he was trying to play it off like he was just messing with her but I'm pretty sure he saw my mom walk and thought he better play it off... Whatever, he got two menus and left the store.
About a half an hour later, he called FROM THE PARKING LOT to order a large pizza and 20 boneless wings but he was talking like I spoke ebonics and I couldn't understand him... I honestly thought he wanted me to put BOTH buffalo and BBQ on a ten piece wings. To which he said,"You know what? I'm in the parking lot, I'm coming in."
My thought was, If you are the effing parking lot why not just walk in and place your order. Followed closely by by, Be nice dette, be nice
ANYWAYS
He comes walking up to the door like he's gonna hurt someone and gets to the counter and says, "You know let me tell you like this." And he wasn't playing either. He was actually going to get mad at me and proceed to tell me off. "Let me tell you like this." was the last thing he got out of his mouth before I looked him square in the eye and said "I really hope that you are playing with me because if you are about to tell me off I WILL come over this counter. Not around it, OVER it."
The look on his face was the same look that all boys get when they've pissed off mom. So I know he had home training by a good woman but oh man, I was so deadly serious. He even tried to come back at me somewhat when he looked over at Falecia and said "What kind of customer service is this?" To which I replied, "I don't have any customer service skill when customers act like that, now what do you want?"
I so could have gotten fired. I know this and I am so thankful that my boss had gone home and that the owners weren't there. I'm pretty sure I would have been turned out on my ear but damn, people need to understand that just because someone lied to you and told you that the customer is always right doesn't mean that I have to help support that lie. The customer is not always right. Most of the time the customer gets what they want because the person they are belittling has more class than to go up one side of them and down the other.
Like I said, they don't generally let me talk to customers after a certain hour. I'm not a nice person to those who aren't nice to me and my censor guard takes a serious nap...
I really really should watch this. One day I'm going to come across a customer who might actually complain. But you know what, I'm not going to deny that I probably ripped them a new asshole, I'll own up because my boss knows me well enough that I couldn't perpetrate that lie on my best days. If someone says I went off on them his first question would probably be to them "What did YOU say that caused her to rip you a new asshole?" And you better have your story straight, too because you best be damn sure that I'm going to tell WORD FOR WORD what you said that caused me to go off.
I'm a nice person, I swear I am... NO no I don't. My momma raised me not to swear to falsehoods. I can be a nice person but I reciprocate what I receive and if I receive crap I WILL give you back shit.
I should not work in customer service.
I should not work in customer service.
I learned this lesson back at value city when I made a woman cry at the customer service desk because she tried to return panties that she had worn and not even bothered to wash.
I should not work in customer service.
I should not work in customer service.
I should just stay in the back and make the food and not talk to the customers. I should do that. I can do that.
That is what I am going to do from now on. I'm just going to stay in the back.
Away from customers.
And make food.
For the customers.
Away from the customers.
Away from people.
Also, I want my braids back. I miss my braids. I know who I am with braids. I don't know who I am with hair and I know I spent $264 dollars on these tracks and another $90 to have them put in but dammit, I want my braids back. This crap is way too high maintenance. I am not a high maintenance kind of girl. I am a put it in a ponytail or let it hang kind of girl. This crap requires combing and straightening and curling and other girly crap.
No. Just No. I will wash the tracks and get them sewn into Olivia's hair. She's a girly girl She will pull them off and be just fine and probably rock them better than I ever could.
I want my braids back. By Thanksgiving I will have them back. I'm so done with the pretty girl hair.
It's two am and I haven't even taken my night pills. I'm going to go do that.
Stay Frosty bloggers.
No comments:
Post a Comment